CBC – Classic Bougie Cute

Email: info@classicstudos.org       
Office: 1.262.347.4091   
Sanitation Facility: 1-608-618-0713

All users must register to use CBC application.

• Business owners: salon owners, residential landlords, group homes, home health care agency, retirement homes, correctional facilities, nursing homes and senior citizen homes.

• Management team of renting or leasing space as a photo shoot, salon, or catering event, hotel, correctional facility, group home, nursing home, retirement facility and senior citizen homes.

• Clients: original consumer of surveillance services. A client that resides with management or concierge on site

• Clients: original consumer of non-surveillance services. A client that resides with no management or concierge on site

• Traveling freelancers such as professional cosmetologists and non-professional cosmetologists who agreed under contracted terms to service clients as a sub-contracted self-employed traveling freelancer of caterers, cosmetologist, disk jockey (DJ), field supervisors, linen technicians, photographers, henna ink and tattoo artist. 

• Service account cannot be in a non-active state for 69 consecutive business days.

• If a service account is found non-active for 69 consecutive business days; their account will be suspended unless appeal has reconsidered circumstances. Reactivating account will be charged a 15.00 service fee.

• If a service account is found non-active for 90 consecutive business days; their account will be terminated unless appeal has reconsidered circumstances. User will need to re-register will a 25.00$ reactivation fee.

• Payments: All booked appointments are upfront payments.

• Scheduling: All booked services are scheduled 3 days out from the current date.

• Scheduling: All On call (immediate service) are 3 1/2 hours out from current time.

• Scheduling: Reserved appointments are scheduled 7 days out from current date and 3 calendar months out from current date.

Payments: All booked appointments are upfront payments.

• On-call services are active only by the volume of freelancers on duty.

Service confirmation: 45 - Minutes: processing appointment request.

• Verifying client’s membership.
• Notification to the agents.
• Agents confirmation.  
• Service notification confirmation to client
• Agents have a 20-minute allowance to be behind schedule.

•  Surveillance: A residential property that has management or a concierge during business hours.

• Non-Surveillance: A residential property that does not have property management or a concierge during business hours.

if any of the following services listed below is booked for service; a consent waiver form will be presented upon service arrival to be read, reviewed, and acknowledged the health risk, and aftercare of booked services.

• Nail Enhancements.
• Gel U-V Lamp Services.
• Eyelashes.
• Henna ink / Henna Brow
• Hair treatments of strong chemicals, perms, dye etc.
• Skin treatments of strong chemicals.  
• Under the age of 17 years of age.

• CLIENT cannot contract a TRAVELING AGENT out of CBC contract on less the
  contract between CBC and the TRAVELING AGENT has ended.

• Once the CLIENT books services through CBC portal for a TRAVELING AGENT; CBC is not responsible for any additional request made between the CLIENT and TRAVELING AGENT outside of CBC platform; this includes:
• Any transactions of payment.
• Any transactions of refund.
• Any transactions of promised payout.
• Any transactions of promised rescheduling.
• Any accidents of any kind of physical or material damage
• Any replacement, or repair promise of any physical or material damage.
• Requesting service from a Traveling Agent without properly booking service and representing CBC as a party to service.

• Infestation of bed bugs, mice, and roaches, unpleasant smells and high volume of trash is not acceptable.

 Salon service & henna ink, tattoo service arrangements:

• Clients must arrange a presentable, clean and free of debris service area. 
• Clients must arrange comfortable seating.
• Clients must arrange proper lighting.
• Clients must arrange proper plug outlets; no freelancer will overstock on a power
  outlet.

Catering service arrangements:

• Caters will not provide food or cleaning supplies.
• All food; ingredients; seasoning and instructions should be present. 
• Utensils: pots, pans, bowls, plates, measuring cups, pitchers, folks, spoons, mittens, etc. 
• Cleaning products: Dish soap, disinfection solutions of any kind, surface cleaner, clean towels, paper towels, broom and mop with fresh water. 
• Proper Ventilation: Open windows, surface fan etc.

 

Disk Jockey, Photography service arrangements

• Clients must arrange proper lighting.
• Clients must arrange proper plug outlets; no freelancer will overstock on a power outlet

 

Linen Restrictions:

• No undergarments: this includes men/women’s boxers; lingerie: panties; underwear; bras; sports bras.
• No soiled linen: blood; urine; BM stains. These items will be left untouched. 
• Clients are to sort colors.
• Clients are to provide laundry baskets, no trash bags.    
• Bags are recommended for top cover only to keep laundry dry from rain / snow weather. 
• Linen services are a no contact service. No linen technician is to be in client's home: this is prohibited. 
• Please review the linen technician profile for laundry supply brands used.  
• All laundry services may take up to 4 hours for a return. 
• No expensive brand of clothing. 
• Before linen pick up: tag name on linen basket with permanent marker.

• Gel– X enhancements
• Twisted nails.
• Overly thick nails.
• Broken nail.
• Lifted nail exposing broken skin.
• Blood thinner medication – Nail enhancement restricted.
• Poor blood circulation – Mini message restricted.
• Acrylic powder (acrylic powders are acceptable if it does not carry MMA state law and used for dipping powder service only.
• Clients should not shave or scrub legs before pedicure service.
• Clients should not cut finger & toenails too low before services.
• Severe damage to the scalp caused by flakiness, fungal or dryness.
• Over processed hair that may cause more damage.

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Henna Ink

• Black henna

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Eyelashes

• Visible redness to the whitening of the eye.
• Puffy, red and swelling of the eye or near the eyelash.
• Crusted lashes.
• Flaking of the skin near eyelash.
• Damaged or missing natural lashes that has been neglected of care.

 

Facial, Eyebrows or Make-up application:

• Severe flaky, crusted or rash to the skin that may cause bleeding.
• Fungal acne or rash that may cause irritation.
• Products that contain plastic microbeads.

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Henna ink & Tattoos:

• No services will be offered between the hip and knee area.
• No services will be offered between the upper chest and upper abdominal area.
• No tattoo services will be offered to minors through CBC Platform.
• No service will be made on skin that appears red, swollen, and hot to the touch, broken skin, bruised skin, rash or flaky.

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25/25/50 SERVICE POLICY

• We value what we do; CBC cosmetologist & catering freelancer will perform 25/25/50 service.

• 25%: Contractor will discuss client service choice and suggestions.

• 25%: Contractor will stop mid-service to recap style, texture, size, color etc.

• 50%: of the remaining service will be complete.

 

SERVICE ABUSE

• Requesting a refund without an actual cause to be dissatisfied, after a freelancer performed the 25/25/50 policy and 100 % service completion.

• Service provided has a clean, professional look, and looks exactly like what was requested by the client.

• A developed confrontation to prevent paying full service.

• Un-safe environment.

.

In fairness, if a freelancer completes a 100% service, to only have a client acknowledge that they are not satisfied with their service; a full investigation will take place before client receives refund. However, if an investigation proves

.

Service Abuse

• A 100% full refund will be rewarded, but the client who booked services may lose application privileges.

 

SERVICE RATINGS

• Profile rating is linked to contractors' profile for client’s experience.

• CBC is not responsible for low ratings that can result into no bookings.

• Each contractor is responsible for his/her customer service satisfaction, presentation, communication and appearance.

• For quality and service satisfaction; CBC social profile will display pictures and videos for future showcasing (automatic
  application termination).

• It is prohibited to humiliate a client by displaying rude; bullying, harassing profile sharing pictures or videos regardless of any disputes, disagreements and feud.

• It is prohibited to humiliate a contractor by displaying rude; bullying, harassing profile sharing pictures or videos regardless of any disputes, disagreements and feud.

• Clients must acknowledge the AGENT professional space and keep children and pets away from tampering with utensils, chemicals and equipment.

•  The parent or guardian of the minor child and or pet present is 100% responsible for the protection against hazardous chemicals, fumes, flammables, and electricity etc.

• To prevent chemicals, dust particles and harmful debris becoming digested, or dissolved wrongfully during service CBC respectfully ask to the minimum for the client and self-employed professional:

•  Please do not touch your hair, face, or phone or dig in bags, when chemical or
  products are applied; please wait until the freelancer says it is safe to do
  so.

• Please do not eat heavy greasy foods with your hands during manicuring services. Oils may interfere with products curing properly.

• If client choose to eat during services, a closed top drink and seal covered food with utensils are exceptional during services.

• A non-member service request will be denied. 
• A member cannot book a non-member for services.

• Assault; Bullying; Discrimination; Fraud, Harassment; Intimidation; Sexual Harassment, Violence and or Soliciting Drugs is strictly prohibited resulting automatic application termination to all parties of involvement.

• Clients are prohibited from redirecting An AGENT to a non-registered property for catering, linen, or mobile salon service.

(automatic application termination)

• Assault; Bullying; Discrimination; Fraud, Harassment; Intimidation; Sexual Harassment, Violence and or Soliciting Drugs is strictly prohibited resulting automatic application termination to all parties of involvement.

 

ACTIONS REQUIRED

• All users are required to be professional and dis-stabilize confrontational disagreements.

• All users are required to avoid any escalated confrontation and to call CBC for assistance.

• All users are required to first call – the local police department and then CBC in life threatening circumstances.

• Depending on the bank, the refund may take 3 to 7 business days.

• The client must call CBC to cancel services, not the agent.

• To receive a 100% refund, the client must cancel within the time frame of 4 hours before a reserved service appointment.

• To receive a 100% refund, the client must cancel within the time frame of 1 hour before an immediate service appointment.

• Clients may lose processing, tax and traveling fees, if a TRAVELING AGENT or FIELD SUPERVISOR is in route during service cancellation.

• Cash tips: no loose change on the TRAVELING AGENT bigger than 10.00$.
• Tips can be given to a TRAVELING AGENT through an electronic transaction.
• Tips are also allowed through CBC application check out.

• Clients are 100 percent responsible of their service transaction tracking

•  Each service request from CBC should be booked through CBC for history tracking.

Option # 1 Service Insurance:

• CBC will send out the next available TRAVELING AGENT upon clients’ service request.
• Cosmetologist / non-cosmetologist replacement.
• Retrieve abandon items.

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Option # 2: No Service Insurance:

• CBC will not send out the next available TRAVELING AGENT.

• CLIENT’S responsibility to discontinue services and rebook the next available TRAVELING AGENT independently.

OR

• CLIENT’S responsibility to discontinue services for a refund. (cancellation/refund policy)

• Added services made “before” the 1-hour appointment window”. Clients are allowed to add additional services through CBC website.

• Added services made “after” the 1-hour service window” changes are settled between the client and a TRAVELING AGENT.